Thursday, August 23, 2012

Tourism in Sapa impacted by bad sales tactics

While the tourism industry has been growing quickly in recent years, there have been some hurdles that potentially impact the prestige of the destination.
  In the streets and alleys of Sapa it isn’t uncommon for travellers to hear phrases like, “no money, no photo,” or, “no money, no talk”. Beggars and street vendors also seem to be a put-off to potential tourists.
  There has been an increasing number of children on the street selling trinkets or asking for handouts from foreign travellers.
  Even though the tourism industry has brought increased economic development to the region, the image of Sapa’s wild beauty, at least in the eyes of many travellers, has become overshadowed by aggressive selling tactics, many of them carried out by children and erased the sense of friendliness and hospitality.
  It has long been a tradition for the minorities in the area to bring out their goods for sale in the town. H’mong souvenirs attract travellers, but they are often overwhelmed by children asking for money for photos that the travellers have already taken. Besides, if there is no exchange of money, a traveller may be made to feel obviously unwelcome.
  Many of these children are surprisingly fluent in English and other foreign languages, which they haven’t learned in schools, which are quite sparse in the area, but through interaction with foreigners.
  The market adjacent from the town cathedral is a place where groups of tourist are often hoarded by people wanting to sell their wares.
The other side
  One souvenir sales woman commented, “I’m selling these trinkets to earn enough money so that my two children do not have to do this.” Another woman said, “We are only here to sell our products. We do not mean to be impolite at all.”
  However the aggressiveness of the salesmanship has put many off.
  Asked about local habits, Dr. Tran Huu Son, Director of Lao Cai Province’s Department of Culture, Sports and Tourism, admitted, “This a definite concern, and should be carefully addressed. On the other hand the benefits seen by the local people by the development of tourism is quite evident and is not something to be ignored. It is only right that the people of Sapa benefit from the tourist trade. The challenge is to come up with reforms that keep up with that development.”
  He added that, over the last 25 years, the benefits of tourism in the region were largely seen by people who were not ethnic minorities, adding that it has also been the cause of a larger divide between rich and poor.
Long-term sight for tourism development
  Home-stay services development has initially brought benefits to people in Cat Cat, Ta Phin, Lao Chai, Ta Van, Ban Ho and Ban Den villages specifically.
  According to Dr. Son, Vietnam should learn from experiences in tourism development from foreign countries. People in Sapa shouldn’t abandon agricultural work, he said, adding that the profits from tourism should be more equally distributed. He cited parts of Africa, where up to 70 percent of tourism revenue is shared.
  He gave a specific example of a tour where visitors was taken to Ta Phin by a tour guide. They were offered locally-made brocades, but because the guide wasn’t paid a commission they received ones made in China instead. He said that this is a good indication of how tourists interests should be kept a top priority when it comes to the industry’s development.
  The People’s Committee of Sapa District has put into place measures that would mitigate the bad impacts of tourism and urbanisation there, which could affect the whole tourism industry of the area. It is also hoped that these measures will preserve the cultural integrity of the town itself.
(Source: Lao dong)

Sponsors sign up for first Vietnam International balloon festival

  Three sponsors have signed commitments to provide for Vietnam’s first ever international hot air balloon festival, planned to take place in the southern province of Binh Thuan from Aug-29th to Sep-3rd.
  The sponsorship agreement was signed o­n Aug-15th at SeaHorse resort of Binh Thuan province between the event’s organiser, including the Chien Thang Service Ltd, and Vietnam Airlines, Vietnam Posts and Telecommunications Group (VNPT) and the fully foreign invested life insurer Manulife.
  The festival will cost an estimated VND20 billion (nearly US$1million), said Hoang Ngoc Nam, Chien Thang company’s vice general director.
  Speaking at the ceremony, Nguyen Thanh Tam, vice chairman of the People’s Committee of Binh Thuan said that the festival is expected to promote the country’s image in general and the local tourism sector in particular.
  There are more than 50 pilots and international balloonists from 12 countries and territories will feature at the show, with around 30 colourful balloons taking to skies above Phan Thiet.
  At present, facilities supporting the festival are at the final stage of completion.
(Source: hanoitimes)

Travel firms still expand networks in spite of tourist slowdown

Many tour operators have still expanded their networks nationwide, especially in Ho Chi Minh City, despite the fact that the ongoing economic hardship has resulted in a slowdown in the number of tourists, especially the inbound segment.
  Ho Chi Minh City-based Vietravel late this month will inaugurate its transaction office in District 10 and it is also going to open another office in Thu Duc District soon. Similarly, Viet Travel Media JSC early this month also put a new office into operation in the same district.
  Besides, Vietravel in June this year established a representative office in San Francisco after opening the first office in Los Angeles about three years ago. The two offices now are in charge of serving tourists to and from the cities which are home to large numbers of Vietnamese-American citizens.
  Over one month ago, Saigontourist Holding Company also opened the Saigontourist travel center in District 5 and new branches in Dong Nai province.
  The travel firm in the first half of this year had inaugurated one branch, two offices and one travel center in Ho Chi Minh City, Ha Noi and Long Xuyen City in the Mekong Delta province of An Giang. It now has been in preparation for launching a number of new offices into operation in Ha Noi and the country’s south in the next time.
  Every company has its own reasons to expand the network in the context of the current economic slump but most of firms expect the new networks will make it easier for them to attract customers and promote their brands’ images as well. For instance, Saigontourist has operated the new travel center as its own facility for human resources training and customer services in the whole system.
  Director of Viet Travel Media, Tran Van Long, said transacting with customers is mainly performed at the main office in Ho Chi Minh City’s District 1 and via online services but the tour operator will still set up more offices in the city and the central region. The main job of these offices is to take care of customers as well as making the company’s brand more popular among locals, Long said. “We hope to win the confidence of customers thanks to the popular brand and the presence of offices nationwide,” he noted.
  PR relation director of Vietravel, Nguyen Minh Man, said his firm now is having 10 transaction offices in Ho Chi Minh City dealing with individual customers. The offices with 30 staff members in January and June had contributed up to VND100 billion in sales to Vietravel, Man revealed, adding his business in the near future will continue expanding the network to remote areas in the country. “It is better for us to build up the brand and win the hearts of local customers before the struggling economy is revived by penetrating the market from the central area to suburb regions,” Man explained.
  A report of the Ho Chi Minh City Department of Culture, Sports and Tourism states the number of local tourism companies had sharply marked up in the first six months of the year. The city has 784 firms active in the tourism industry, up 45 companies against the end of last year.
  Many local travel firms have reported a sharp fall in the number of domestic tourists in the past few months. For the inbound segment, the number of international arrivals is also on the downtrend.
  Data from the General Statistics Office shows international arrivals in June was estimated at 417,400 arrivals, decreasing by 8.6 percent over last month and 6.6 percent over the same period last year. In July, the number was estimated at 466,000 arrivals, increasing by 11.6 percent over last month but still decreasing by 7.9 percent over the same period last year.
  The total international arrivals in the first 7 months reached 3,832,400 representing a 10.8 percent growth over the same period last year.
(Source: SGT)

Cultural festival features Mong wedding ceremony

  The wedding ceremony of the Mong ethnic will be a highlight of the 2012 National Cultural, Sports and Tourism Festival Week in Yen Bai province from September 14th to 20th.
  Visitors will feel the happiness of the bride’s and bridegroom’s families and known how the Mong prepare for the wedding banquet and worship their ancestors. Especially, they can also join the group that goes to the bride’s family to escort her to the husband’s home.
  There are a wide range of other activities, including a mountain market fair, a traditional sports contest, and a trade-tourism exhibition displaying images of beautiful tourist sites and terraced rice fields will also be held during the festival.
  The event aims to promote the Mu Cang Chai terraced rice fields, a national beauty spot, and the unique cultures of the indigenous people to foreign and domestic visitors.
(Source: VOV)